A : At SOFA PLUS+, we place great importance on long-term quality and everyday comfort.
That is why we carefully select premium materials to ensure durability, comfort, and reliable performance for daily living.
Our sofas come with a structural warranty of up to 10 years, along with a 3-year warranty covering foam cushions .
In most cases, issues related to foam or cushion performance caused by manufacturing can typically be identified during the early stages of use. If any issue occurs under the warranty conditions, our team will be happy to provide attentive support and after-sales service accordingly.
A: Leather naturally ages over time as part of normal use.
However, with proper care such as avoiding direct sunlight or excessive heat and conditioning the leather regularly . it can maintain its beauty and durability for many years.
In general, leather sofas can last around 10 years or longer, depending on usage and ongoing maintenance provided by the owner.
A: Yes, SOFA PLUS+ provides both warranty and non-warranty repair services.
If the issue is caused by a manufacturing defect and the product is still within the warranty period, we are happy to provide repair service according to the warranty terms at no additional cost.
For damages caused by accidents or usage-related issues, our team will assess the condition and provide a quotation before proceeding with any repair work.
For customers located outside our service area, additional transportation fees may apply. However, if the repair can be scheduled alongside the company’s delivery route in a nearby area, transportation costs may be reduced accordingly.
A: Yes. SOFA PLUS+ operates its own furniture manufacturing factory located in Samut Prakan, Thailand.
Having our own production facility allows us to closely control every stage of the process from material selection and structural craftsmanship to final quality inspection to ensuring that each piece is made with lasting quality, refined details, and comfort for everyday living.
A: SOFA PLUS+ offers reupholstery services exclusively for furniture originally produced by our company.
Customers can choose new upholstery materials based on their preferences, while our team will assess the condition of the furniture and provide a quotation accordingly.
In some cases, additional replacement of foam or inner materials may also be recommended to restore the sofa’s comfort, appearance, and overall functionality.
A: SOFA PLUS+ recliner products come with up to a 5-year warranty covering the motor and reclining mechanism.
The warranty applies to system-related issues or manufacturing defects under the specified warranty conditions.
For damages caused by improper use, accidents, or structural impact, additional service charges may apply based on the condition
A: SOFA PLUS+ carefully selects high-quality materials for every part of the furniture from the structure and cushioning to the upholstery materials to ensure lasting comfort, durability, and refined design.
Each piece is made to order with careful craftsmanship and supported by attentive service before, during, and after purchase, allowing customers to enjoy their furniture with confidence for years to come.
A: For homes with pets, SOFA PLUS+ recommends Acacia fabric upholstery.
This fabric is designed to be more resistant to scratches, easy to clean, and well-suited for everyday living with cats or dogs. It also helps reduce pilling and signs of wear from regular use.
However, if pets have very sharp claws or scratch aggressively, damage to the fabric may still occur over time.
A: Yes, you can. However, we recommend protecting the sofa from direct sunlight to help preserve the upholstery and keep it looking beautiful for longer.
A: Our sofas use premium-grade PU foam, which has an average lifespan of approximately 6-7 years. Over time, slight sagging may occur naturally.
A: A duck feather sofa may naturally soften or flatten slightly over time with continuous use. However, with proper care, the seat cushions and backrests can maintain their shape and comfort for longer. We recommend gently patting the sofa cushions and back cushions regularly to help the duck feathers spread evenly, restore volume, and keep the sofa soft and fluffy. Regular care can help extend the lifespan of the sofa and keep your duck feather sofa looking beautiful, comfortable, and inviting for years.
A: The sofa frame at SOFA PLUS+ is made from Neem wood, a naturally strong and durable hardwood. Neem wood is also naturally resistant to termites and wood-boring insects, making it a reliable choice for long-lasting sofa construction.
A: The Recliner sofa from SOFA PLUS+ can support up to approximately 100 kg per seat. This recommended weight capacity helps ensure smooth reclining performance, efficient operation, and longer-lasting durability of the motorized mechanism.
A: A fixed sofa from SOFA PLUS+ is designed to support normal everyday use. The sofa structure is built to be strong and durable, making it suitable for regular home living.
For users who require extra support or would like additional confidence in the strength and durability of the sofa frame, we can customize the sofa by adding extra legs or reinforcing the internal structure as appropriate. This helps provide better stability, long-term durability, and comfortable everyday use.
A: If the room is very hot and has poor ventilation, a leather sofa may feel slightly warm after continuous use. However, genuine leather is naturally breathable because cowhide has natural pores, allowing better air circulation compared to most synthetic leather materials.
For a more comfortable seating experience, we recommend opening the windows or keeping the room well-ventilated. Good airflow can help reduce heat buildup, make the leather sofa more comfortable to sit on, and help preserve the upholstery for long-term use.
A: At SOFA PLUS+, we use genuine leather on the areas that come into direct contact with the body, such as the seat, backrest, and armrests, to provide a soft, comfortable, and premium feel. PVC is used only on the side or back areas of the sofa, where there is less contact and friction. This helps reduce the chance of cracking, peeling, or premature wear.
A: In general, all types of sofa upholstery fabric can collect dust depending on the environment and how the sofa is used. This may happen more easily in rooms with a lot of dust, frequent open windows, or less regular cleaning.
If you are concerned about dust mites or if someone in your home has allergies, SOFA PLUS+ offers a variety of sofa fabric options, including anti-dust mite fabric and water-repellent fabric. These options help make sofa care easier, reduce dust buildup, and support comfortable everyday use.
A: For light stains on a fabric sofa, such as dust, water marks, or minor everyday stains, we recommend using a sofa fabric cleaning foam or a mild cleaning solution mixed with a small amount of water. Apply it gently to the stained area, leave it for a few moments, then use a soft brush or damp cloth to gently clean the surface. You can repeat the process until the stain becomes lighter.
For deep stains or heavily soiled areas, we recommend using a professional sofa cleaning service. This helps ensure deep cleaning without damaging the fabric, keeping your sofa clean, fresh, and comfortable for long-term use.
A: Yes, slight wrinkles or tension marks around the seams can naturally occur on both fabric sofas and leather sofas. This is a normal characteristic of sofa upholstery materials that go through the sewing and shaping process.
The level of tightness or wrinkling may vary depending on the sofa upholstery material selected.
A: In general, Australian leather and Italian leather differ in origin, tanning process, surface finish, texture, and overall appearance.
Australian leather is known for its strength, durability, and natural leather texture. It is a great choice for customers looking for a genuine leather sofa for everyday use, offering long-lasting comfort and practicality.
Italian leather, on the other hand, is well known for its refined tanning and finishing process. It often offers a softer touch, elegant color, and a more premium appearance, making it ideal for customers who prefer a luxurious and sophisticated leather sofa design.
A: SOFA PLUS+ uses an S-Spring structure combined with high-quality foam to provide a firm yet comfortable seating experience. This structure helps distribute body weight evenly, supports everyday use, and allows the sofa cushions to maintain their shape over time.
Compared to Pocket Spring, which often gives a softer and bouncier feel in specific areas.
A: In general, a high-quality hardwood frame is commonly used for sofa construction because it provides strength, durability, excellent weight support, and long-lasting shape retention.
At SOFA PLUS+, our wooden sofa frames go through a drying process and termite-protection treatment to enhance durability for long-term use. Unlike metal frames, wooden frames do not rust over time, making them a stable, strong, and reliable choice for everyday home living.
